Warranty & Returns

We build gear to last and stand behind everything we make. If something's not right, here's how we'll take care of it.

Cancellations

• Cancel anytime before your order ships for a full refund.
• Once an order has shipped, it cannot be canceled.

Warranty

• 1-year warranty against defects in materials and craftsmanship.
• The following are not covered: powder coat or finishes (chips, scratches, fading, peeling), normal wear and tear, customer-caused damage, misuse, or modifications. Items that have been altered, painted, or cut are not eligible for warranty claims.
• All claims require photos and an RMA number before return shipping.
• Lost Trails Overland reserves the right to repair or replace at its discretion.

Returns

• Accepted within 30 days of delivery.
• A 20% restocking fee applies to non-defective returns.
• Return shipping costs for non-defective items are the customer's responsibility.
• Items must be new, unmodified, and include all original hardware and documentation.
• Returns without prior approval and a valid RMA number will not be accepted.

Shipping Damage

Lost Trails Overland is not liable for carrier-caused damage. Please inspect your order upon delivery.

• If damage is visible, do not sign for the package (when a signature is required).
• Photograph the damage, note it with the carrier, and file a claim with them directly.
• Lost Trails Overland is unable to file carrier claims on your behalf.
• Lost Trails Overland is not responsible for packages confirmed as delivered but reported stolen or missing.